Refund and Return Policy

Refund and Return Policy

Thank you for choosing Courteous Hotels. We strive to ensure our guests have a delightful experience. However, we understand that unforeseen circumstances may arise. This Refund and Return Policy outlines the terms under which refunds and returns are processed.

1. Refund and Return Eligibility

1. Refunds are applicable only to bookings made directly through our website, courteoushotels.com, or through authorized channels.
2. To qualify for a refund, cancellation requests must be submitted within 7 days from the booking date or at least 7 days prior to the check-in date, whichever is earlier.
3. Returns or exchanges are applicable for pre-paid amenities or packages that are no longer desired, provided the request meets the eligibility criteria stated above.

2. Non-Refundable Items

1. Certain bookings, such as promotional offers or discounted rates, may be marked as non-refundable. Please check the terms of your booking prior to purchase.
2. Refunds do not apply to service charges, taxes, or additional costs incurred during your stay.

How to Request a Refund or Return

To request a refund or return, please contact our customer service team via:

• Email: your@email.com
• Phone: Your phone number

Provide the following information:

• Full Name

• Booking Reference Number

• Reason for Refund or Return Request

• Supporting documents, if applicable

Refund Process

1. Once your refund request is received and approved, we will notify you via email or phone.
2. Refunds will be processed to the original payment method used at the time of booking.
3. Please allow 7-14 business days for the refund amount to reflect in your account, depending on your payment provider.

Changes and Exceptions

1. We reserve the right to amend this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
2. Exceptions to this policy may be granted under extraordinary circumstances at the sole discretion of Courteous Hotels’ management.

Contact Us

For any further questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us. Our team is available to assist you.

• Email: Your email address

• Phone: Your phone number

• Address: Plot No-2 Kunwar, Block A TopCity-1, Rawalpindi, Pakistan

Thank you for your understanding and cooperation. We look forward to hosting you at Courteous Hotels.